Last Updated: December 4, 2025

1. ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Hailey’s Pro Services (“Company,” “we,” “us,” or “our”), governing your use of our handyman services and website at haileysproservices.com. By engaging our services, scheduling an appointment, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

2. SERVICES PROVIDED

Hailey’s Pro Services provides professional handyman services including, but not limited to:

General home repairs and maintenance
Plumbing fixture inspections and minor repairs
Electrical minor fixes
HVAC maintenance and filter replacements
Gutter cleaning and maintenance
Caulking and painting services
Routine property maintenance programs
Emergency repair services (available 24/7)

All services are performed in accordance with applicable California state and local building codes, safety regulations, and industry standards.

3. SERVICE AREAS

Our services are available in the greater Los Angeles area and surrounding communities in California. Service availability may vary by location. Please contact us at (818) 481-0018 or info@haileysproservices.com to confirm service availability in your area.

4. ESTIMATES AND PRICING

4.1 Free Estimates: We offer free estimates for most services. Estimates are provided in good faith based on the information available at the time of inspection. Final pricing may vary if additional work or unforeseen conditions are discovered during service performance.

4.2 Pricing: All prices are quoted in U.S. dollars and are subject to change without notice. Written estimates are valid for thirty (30) days from the date of issuance unless otherwise specified.

4.3 Additional Charges: Additional charges may apply for:

After-hours or emergency services
Services requiring specialized equipment or materials
Projects requiring building permits
Travel outside our standard service area
Unforeseen complications or additional work discovered during service

4.4 Transparency: We will notify you of any significant price changes before proceeding with additional work.

5. SCHEDULING AND APPOINTMENTS

5.1 Scheduling: Appointments may be scheduled by phone at (818) 481-0018 or email at info@haileysproservices.com. We offer flexible scheduling options to accommodate customer needs.

5.2 Service Windows: We will provide an estimated arrival window for scheduled appointments. While we strive to arrive within the specified timeframe, actual arrival times may vary due to traffic, weather, or unforeseen circumstances.

5.3 Cancellation Policy:

Customers may cancel or reschedule appointments with at least 24 hours’ notice without penalty.
Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
We reserve the right to reschedule appointments due to emergencies, weather conditions, or other circumstances beyond our control.

5.4 Access: Customer must provide access to the work area and ensure that the work site is reasonably clear and accessible.

6. PAYMENT TERMS

6.1 Payment Methods: We accept cash, checks, and major credit cards.

6.2 Payment Due: Payment is due upon completion of services unless other arrangements have been made in writing. For larger projects, we may require a deposit before commencing work.

6.3 Late Payments: Accounts not paid within thirty (30) days of invoice date may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate permitted by California law, whichever is less.

6.4 Disputed Charges: If you dispute any charges, you must notify us in writing within ten (10) days of receiving the invoice.

7. WARRANTIES AND GUARANTEES

7.1 100% Satisfaction Guarantee: We stand behind our work and strive for 100% customer satisfaction. If you are not satisfied with our services, please contact us within seven (7) days of service completion.

7.2 Workmanship Warranty: We warrant that all work performed will be completed in a professional and workmanlike manner in accordance with industry standards. Our workmanship warranty covers defects in our work for a period of ninety (90) days from the date of service completion.

7.3 Parts and Materials: Parts and materials are warranted according to the manufacturer’s warranty. We do not warrant parts or materials supplied by the Customer.

7.4 Exclusions: Our warranty does not cover:

Normal wear and tear
Damage caused by misuse, abuse, or neglect
Acts of God, natural disasters, or events beyond our control
Pre-existing conditions not caused by our work
Work performed by third parties
Failure to follow recommended maintenance schedules

8. LIMITATION OF LIABILITY

8.1 Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

8.2 Consequential Damages: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Property Damage: While we take reasonable precautions to protect your property, we are not responsible for damage to hidden or unknown utilities, pipes, wires, or other infrastructure not visible or detectable prior to commencement of work.

9. CUSTOMER RESPONSIBILITIES

9.1 Accurate Information: You agree to provide accurate and complete information regarding the services required and the condition of your property.

9.2 Permits and Approvals: Unless specifically agreed otherwise in writing, Customer is responsible for obtaining all necessary permits, approvals, and permissions required for the work. We can assist with permit applications for an additional fee.

9.3 Safety: Customer must inform us of any known hazards, including but not limited to asbestos, lead paint, mold, or structural defects.

9.4 Property Protection: Customer is responsible for moving or protecting valuable items, furniture, or belongings in the work area.

9.5 Pets: Customer must secure all pets during service visits to ensure the safety of our technicians.

10. INSURANCE AND LICENSING

Hailey’s Pro Services maintains appropriate liability insurance and complies with all California contractor licensing requirements. Proof of insurance and licensing is available upon request.

11. EMERGENCY SERVICES

11.1 Availability: We offer 24/7 emergency services for urgent repairs. Emergency service rates may be higher than standard rates.

11.2 Response Time: While we strive to respond to emergencies as quickly as possible, response times may vary based on technician availability, location, and weather conditions.

11.3 Safety First: In emergency situations where immediate safety concerns exist, we reserve the right to perform necessary temporary repairs to prevent further damage or injury.

12. MAINTENANCE PROGRAMS

12.1 Program Terms: Customers enrolled in our Maintenance Program agree to the terms and conditions specific to that program, including scheduled service visits, payment terms, and program benefits.

12.2 Record Keeping: We maintain comprehensive records of all maintenance and repair work performed under the program for customer reference.

13. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the property of Hailey’s Pro Services or its content suppliers and is protected by United States and international copyright laws.

14. PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. DISPUTE RESOLUTION

15.1 Informal Resolution: In the event of any dispute arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiation.

15.2 Mediation: If informal resolution is unsuccessful, the parties agree to participate in mediation before a mutually agreed-upon mediator in Los Angeles County, California.

15.3 Arbitration: If mediation fails to resolve the dispute within sixty (60) days, either party may initiate binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Los Angeles County, California.

15.4 Small Claims Court: Nothing in this section prevents either party from seeking relief in small claims court for disputes within that court’s jurisdiction.

15.5 Legal Fees: In any legal proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hailey’s Pro Services, its officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

Your violation of these Terms
Your violation of any applicable law or regulation
Your negligence or willful misconduct
False or inaccurate information provided by you

18. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or pandemics.

19. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

20. WAIVER

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. ENTIRE AGREEMENT

These Terms, together with any written estimates, work orders, or service agreements, constitute the entire agreement between you and Hailey’s Pro Services regarding our services and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

22. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify customers of material changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

23. TERMINATION

We reserve the right to refuse service or terminate our relationship with any customer at any time for any reason, including but not limited to violation of these Terms, abusive behavior toward our employees, or non-payment.

24. SURVIVAL

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

25. CONTACT INFORMATION

For questions, concerns, or complaints regarding these Terms or our services, please contact us:

Hailey’s Pro Services
Phone: (818) 481-0018
Email: info@haileysproservices.com
Website: haileysproservices.com

26. ACKNOWLEDGMENT

BY USING OUR SERVICES OR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.