Last Updated: December 4, 2025

1. INTRODUCTION

Hailey’s Pro Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our handyman services, visit our website at haileysproservices.com, or communicate with us.

This Privacy Policy applies to all customers, website visitors, and anyone who interacts with our business. By using our services or website, you consent to the practices described in this Privacy Policy.

Your California Privacy Rights: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as described in Section 12 of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services:

2.1 Personal Information You Provide

When you contact us, schedule services, or use our website, you may provide:

Contact Information: Name, phone number, email address, mailing address
Property Information: Service address, property type, access instructions
Payment Information: Credit/debit card details, billing address, payment history
Service Details: Service requests, appointment preferences, work order history
Communication Records: Phone calls, emails, text messages, customer service interactions
Account Information: Username, password (if you create an online account)
Emergency Contact Information: If provided for access purposes

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: As described in Section 4 below

2.3 Information from Third Parties

We may receive information about you from:

Payment Processors: Transaction details and payment verification
Marketing Partners: Lead generation services (with your consent)
Social Media Platforms: If you interact with our social media accounts
Public Records: Property ownership information, contractor licensing databases
References: If you provide referrals or testimonials

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information beyond payment processing, medical information, or racial/ethnic origin. If you inadvertently provide such information, please contact us immediately.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Delivery

Scheduling and performing handyman services
Communicating with you about appointments and service status
Providing estimates and invoices
Processing payments and maintaining financial records
Maintaining service history and maintenance records
Responding to emergency service requests

3.2 Customer Service and Support

Answering your questions and addressing concerns
Providing technical support
Following up on service quality
Resolving disputes or complaints
Conducting customer satisfaction surveys

3.3 Business Operations

Managing our maintenance program enrollments
Maintaining accurate business records
Training and quality assurance purposes
Inventory and equipment management
Route planning and technician scheduling

3.4 Marketing and Communications

Sending promotional materials about our services (with your consent)
Informing you about special offers and discounts
Providing seasonal maintenance reminders
Sending newsletters and industry tips
Requesting reviews and testimonials

3.5 Legal and Safety

Complying with legal obligations and regulations
Protecting against fraud and security threats
Enforcing our Terms and Conditions
Resolving legal disputes
Ensuring technician and customer safety

3.6 Website Improvement

Analyzing website usage and performance
Improving user experience and functionality
Developing new features and services
Testing website security

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your experience and understand how you use our website.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality (e.g., security, navigation)
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to deliver relevant advertisements

4.3 Third-Party Cookies

We may use third-party services that place cookies on your device:

Google Analytics: Website traffic analysis
Social Media Plugins: Facebook, Instagram, LinkedIn
Advertising Networks: To display relevant ads

4.4 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain website features. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Delete cookies when you close your browser

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us:

Payment Processors: To process credit card transactions securely
Scheduling Software: To manage appointments and dispatching
Email Services: To send service confirmations and communications
Cloud Storage: To securely store business records
Marketing Services: To send promotional materials (with your consent)
Website Hosting: To maintain our online presence

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law:

In response to subpoenas, court orders, or legal processes
To comply with government investigations
To enforce our Terms and Conditions
To protect our rights, property, or safety
To protect the rights, property, or safety of others
In connection with fraud prevention or investigation

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our website.

We may share your information with third parties when you have given us explicit permission to do so, such as:

Sharing testimonials or reviews (with your approval)
Providing references to prospective customers
Participating in referral programs

5.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other business purposes.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information:

6.1 Technical Measures

Encryption of sensitive data in transit and at rest
Secure socket layer (SSL) technology for online transactions
Firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments
Secure password policies and access controls

6.2 Administrative Measures

Employee training on data privacy and security
Background checks for employees with access to personal information
Confidentiality agreements with employees and contractors
Limited access to personal information on a need-to-know basis
Regular review and updating of security policies

6.3 Physical Measures

Secure storage of physical records
Restricted access to facilities containing personal information
Secure disposal of documents containing personal information

6.4 Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

Customer Records: Retained for the duration of our business relationship plus seven (7) years after the last service date for tax and legal compliance
Payment Information: Retained as required for accounting and tax purposes
Marketing Communications: Until you opt-out or unsubscribe
Website Usage Data: Typically retained for 24-36 months
Communication Records: Retained for quality assurance and dispute resolution purposes

7.2 Deletion

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request:

Access to the personal information we hold about you
A copy of your personal information in a portable format

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention, completing transactions).

8.4 Opt-Out of Marketing

You have the right to opt-out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in marketing emails
Contacting us at info@haileysproservices.com
Calling us at (818) 481-0018

8.5 Do Not Track

Some browsers have “Do Not Track” features. Currently, we do not respond to “Do Not Track” signals, but we honor opt-out preferences as described in this Privacy Policy.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within a reasonable timeframe as required by applicable law.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, plugins, or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Our website may include social media features (e.g., Facebook “Like” button, Instagram feed). These features may collect your IP address and set cookies. Social media features are governed by the privacy policies of the companies providing them.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

11. INTERNATIONAL DATA TRANSFERS

Our business operates primarily in California, United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

You have the right to request information about:

The categories of personal information we have collected
The categories of sources from which we collected personal information
Our business or commercial purpose for collecting personal information
The categories of third parties with whom we share personal information
The specific pieces of personal information we have collected about you

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out of Sale

We do not sell your personal information to third parties. If our practices change, we will update this Privacy Policy and provide you with the right to opt-out.

12.4 Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your CCPA rights. We will not:

Deny you services
Charge different prices or rates
Provide a different level of service quality
Suggest you will receive a different price or service quality

12.5 Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent’s authority and may need to verify your identity directly.

12.6 Verification Process

To protect your privacy, we will verify your identity before responding to requests to know or delete. We may ask you to:

Provide identifying information that matches our records
Confirm recent transactions or service history
Respond to verification questions

12.7 How to Exercise Your CCPA Rights

To exercise your CCPA rights, contact us:

Phone: (818) 481-0018
Email: info@haileysproservices.com
Mail: Hailey’s Pro Services, Attn: Privacy Request

We will respond within 45 days of receiving your verified request. If we need more time (up to 90 days total), we will notify you.

13. NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt-out of the sale of certain covered information. We do not currently sell covered information as defined under Nevada law. If you are a Nevada resident and have questions, please contact us at info@haileysproservices.com.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated Privacy Policy on our website with a new “Last Updated” date
Sending an email notification to customers (if you have provided an email address)
Providing notice through our services

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. CONTACT INFORMATION

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Hailey’s Pro Services
Privacy Officer

Phone: (818) 481-0018
Email: info@haileysproservices.com
Website: haileysproservices.com

Mailing Address:
Hailey’s Pro Services
Attn: Privacy Officer
21300 victory Blvd #805 Woodland Hills CA 91367

We will respond to your inquiry within a reasonable timeframe.

16. DISPUTE RESOLUTION

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve complaints in accordance with this Privacy Policy.

If you are not satisfied with our response, California residents may contact:

California Attorney General’s Office
Privacy Enforcement and Protection Unit
1300 I Street
Sacramento, CA 95814
Website: oag.ca.gov/privacy

17. CONSENT

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

PRIVACY POLICY